Privacy policy

Last Updated: July 29, 2025

At Truffé Chocolaterie, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide:

  • Contact Details: Name, email, phone number, shipping/billing address.

  • Payment Information: Credit/debit card details, transaction history (processed securely via Shopify Payments).

  • Account Information: Username, password, preferences (if you create an account).

  • Communications: Customer service inquiries, feedback, or survey responses.

Automatically Collected Information:

  • Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on site.

  • Cookies & Tracking: We use cookies to enhance your shopping experience (e.g., cart retention, personalized ads).

2. How We Use Your Information

We use your data for:

  • Order Processing: Fulfilling purchases, shipping, and returns.

  • Customer Support: Responding to inquiries and resolving issues.

  • Marketing: Sending promotional emails (you can unsubscribe anytime).

  • Improvements: Analyzing trends to enhance our website and services.

  • Security: Preventing fraud and unauthorized access.

3. How We Share Your Information

We may share your data with:

  • Service Providers: Shopify (hosting), payment processors, shipping carriers.

  • Legal Compliance: If required by law (e.g., court orders, fraud investigations).

  • Business Transfers: In case of mergers or acquisitions.

We do not sell your personal information to third parties.

4. Data Security & Retention

  • We implement industry-standard security measures (SSL encryption, secure payment gateways).

  • Your data is retained only as long as necessary (e.g., for order history, legal compliance).

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Request data portability (where applicable).

To exercise these rights, contact us at farsanindori@gmail.com.

6. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect their data.

7. International Data Transfers

Your data may be processed outside your country, but we ensure adequate protections (e.g., GDPR safeguards for EU/UK users).

8. Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website with the "Last Updated" date.

9. Contact Us

For questions or requests regarding your privacy:

For Shopify-related data inquiries, visit Shopify’s Privacy Policy.